Frequently Asked Questions

Most Popular FAQs

Shipping

Yes, we ship worldwide.

All in-stock items are processed and shipped within 3-5 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Shipment Processing Time

All in-stock items are processed and shipped within 3-5 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Delivery Estimates

We offer Free Standard Shipping on all orders.

Shipping Location

Estimated Delivery (from Dispatch)

Cost

United States

Within 10-15 Business Days

FREE

United Kingdom

Within 10-15 Business Days

FREE

Canada

Within 10-20 Business Days

FREE

European Union

Within 10-25 Business Days

FREE

Australia, New Zealand

Within 10-15 Business Days

FREE

Other Destinations

Within 10-30 Business Days

FREE

“Business Days” mean Monday to Friday, excluding holidays.

During busier periods, delivery times may be extended. Please allow up to 10 business days for your order to arrive.

More information can be found on our Shipping Policy page.

 

To ship to multiple addresses, please place a separate order for each shipping address.

We collaborate with all leading carriers and local courier partners. For your information, the majority of orders within the United States will be shipped using USPS.

No, our team diligently processes and ships orders from Monday to Friday.

Because we have several warehouses, orders containing several items may be dispatched from more than one location.
If your order is split into more than one shipment, you will receive separate tracking emails for each shipment.

Yes, you can ship to P.O. Boxes or military APO, FPO, or DPO addresses.

Ordering

You’ll receive a confirmation email once your order is successfully placed, followed by a second email containing your tracking information once your order has been shipped.
If your order is split into more than one shipment, you will receive separate emails for each shipment.

If your order was placed and processed successfully, an automated confirmation should have been sent to you via email.
If you have not received an order confirmation sent via e-mail, please check your junk/spam e-mail folder just in case the confirmation email got delivered there instead of your inbox.
If you checked your spam mail and waited 12 hours and still did not receive the confirmation e-mail, we recommend you to please contact our customer service team by email at customeservices@footballkitspro.com

If you have just placed an order with us and you wish to cancel or change, the quickest way for us to do so would be to contact us immediately by email at customeservices@footballkitspro.com

Once your order has been dispatched you will receive an e-mail to confirm the dispatch. This e-mail will include your tracking information, and a link to track your order.
If there is no tracking after 48 hours, it may be due to delays with the shipping company.

Once you get your shipping confirmation email, please allow 1-3 business days for the carrier to refresh the tracking information starting from when the shipment is initiated.

If you are still unable to track your order, please inform us by email at customeservices@footballkitspro.com, so we may investigate this for you.

Your order may be canceled if one of the following scenarios occurs:

  • Out of Stock: The item you purchased is no longer available when we go to ship your order.
  • Customer Requested: We have received a request from the purchaser to cancel the order.

Returns

We want you to be happy with your purchase. But if you are not, please inform us by email at customeservices@footballkitspro.com of any item you intend to return within 7 days of taking delivery.

Returns must be made within 28 days of taking delivery.


To be accepted, returned items must meet all of the following requirements:

  • They are unworn.
  • They are unwashed.
  • They have all original tags attached.

More information can be found on our Returns Policy page.

If you receive a product that is damaged or defective, there’s no need to return the item to us at this stage.
Please contact us immediately by email at customeservices@footballkitspro.com with an image of your item and explanation of the fault so they can advise you on best outcome for the situation.

We apologize for the mistake in sending you an item that doesn’t match your order. Please please contact our customer service team by email at customeservices@footballkitspro.com to resolve this error.

You will get an automated email once your return has been received and approved.
Once your return is approved, you can expect the money to be back in your account within 1-5 business days. The money will be returned to the account from which the payment was made.

At this time, we do not provide exchanges for our products. If you are not completely happy with your purchase, we recommend that you start a return process.

Methods of Payment

You can use any of the following payment methods when making your online purchase:

  • Credit Cards: Visa, Mastercard
  • Other forms of payment: PayPal

Your payment and transaction details are managed directly by our payment providers, ensuring secure encryption in accordance with strict banking standards.
Your credit card information is sent directly to the bank and cannot be read or seen by anyone other than your bank, not even by FOOTBALL KITS PRO.

Securing Your Information

We utilize Secure Sockets Layer (SSL), which is the recognized standard for securing internet commerce transactions, to encrypt your credit card and personal information while it is transmitted over the Internet to us.

We respect your privacy and do not share your email address or personal information with other companies.
We might share your email address or personal details to specific third parties that offer services to us. This includes notifying you about the order you placed on our website, fulfilling your order, sending you shipping information, initiating the returns process, or for marketing communications that you have expressed a desire to receive from us.
Please visit  our Privacy Policy page for more information.

More Questions? Please contact our support team here
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